| Italo Campilii Offline • • • • Upload & Sell: Off
| p.1 #1 · p.1 #1 · GRAPHISTUDIO SOFTWARE |
Great news graphistudioers! Just to give everyone using graphi a heads up, check your trade area! I just saw it today it seems graphi is taking a big leap towards automatization. I love it! New software to design books. Very nice graphi! *** DOWNLOADING NOW ***
| Nov 29, 2008 at 12:07 AM |
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unblinkable Offline • • • • • Upload & Sell: Off
| p.1 #2 · p.1 #2 · GRAPHISTUDIO SOFTWARE |
I'm so ticked at them that I can't get happy about ANYTHING they do now. :
| Nov 29, 2008 at 07:28 AM |
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gillyohan Offline • • • Upload & Sell: Off
| p.1 #3 · p.1 #3 · GRAPHISTUDIO SOFTWARE |
unblinkable - what happened?
| Nov 29, 2008 at 01:08 PM |
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unblinkable Offline • • • • • Upload & Sell: Off
| p.1 #4 · p.1 #4 · GRAPHISTUDIO SOFTWARE |
Quality Control = Suck Turn around time for CORRECTIONS = Suck Being based in Italy = Suck We've just had a lot of issues lately with almost every book that comes in. And our rep is the most difficult person on the PLANET to reach. And recently, there was a 'special deal' fiasco that completely ticked me off. So now we're looking for a replacement.
| Nov 29, 2008 at 05:41 PM |
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 tuannie Offline • • • • • Upload & Sell: On
| p.1 #5 · p.1 #5 · GRAPHISTUDIO SOFTWARE |
I have the same issue even though I just ordered 2 books. I am ordering 4 more with more to come mostly from last year. I know what you mean about the special deal Mel. I also was ticked off at my rep. I called her 3-4 weeks ago regarding timeline and I never got anything back. I then sent an email to let her know to email me if phone is such a difficult task. Still nothing. I finally got a call from some guy wanting to update my information but it has nothing to do with anything that I was concerned about. I am switching to Zookbinders, they are so great. Leathercraftsmen is great too. I really like them but I think their options for more contemporary book is lacking and Zookbinders offer cheaper parent album options.
| Nov 29, 2008 at 06:13 PM |
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M Tahir Offline • • Upload & Sell: Off
| p.1 #6 · p.1 #6 · GRAPHISTUDIO SOFTWARE |
besides all -ive's .. I ordered my first 3 albums from Graphi received 'em 2 days ago, have to say all of them look great, one more thing.. I designed my own, so I just upload and they do rest of it, and regarding Graphi reps, well I receive emails from them regarding deals and when is the deadline, and I think that's all you need to know, I don't see a point calling reps all the time. But yeah when there's a quality Issue you have to contact them I think... but again I never had that issue maybe because those were my first 3 albums so . ehhh.. so far so good.. ... Oh and any1 else having problem with Graphi software (MAC version)? cheers
| Nov 29, 2008 at 07:22 PM |
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tuannie Offline • • • • • Upload & Sell: On
| p.1 #7 · p.1 #7 · GRAPHISTUDIO SOFTWARE |
M Tahir wrote: besides all -ive's .. I ordered my first 3 albums from Graphi received 'em 2 days ago, have to say all of them look great, one more thing.. I designed my own, so I just upload and they do rest of it, and regarding Graphi reps, well I receive emails from them regarding deals and when is the deadline, and I think that's all you need to know, I don't see a point calling reps all the time. But yeah when there's a quality Issue you have to contact them I think... but again I never had that issue..Show more → There are so many things wrong with your respond that I won't even waste my time. I hope you don't treat your bride with that kind of mentality. Tuan
| Nov 29, 2008 at 07:40 PM |
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Italo Campilii Offline • • • • Upload & Sell: Off
| p.1 #8 · p.1 #8 · GRAPHISTUDIO SOFTWARE |
I hear you Mel. I received that offer as well and I had just ordered a couple of books and I couldn't reach the deadline. It is hard to contact my sales rep, they just have way too many orders and way too little personnel.
| Nov 29, 2008 at 07:48 PM |
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gillyohan Offline • • • Upload & Sell: Off
| p.1 #9 · p.1 #9 · GRAPHISTUDIO SOFTWARE |
It's almost impossible to get someone on the phone at Graphi. But, when/if I do, they are very helpful.
| Nov 29, 2008 at 11:12 PM |
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unblinkable Offline • • • • • Upload & Sell: Off
| p.1 #10 · p.1 #10 · GRAPHISTUDIO SOFTWARE |
I've ordered 27 this year. Of those 27, only a handful of them didn't have SOME issue we had to deal with. And yes, when a rep can't be reached, there IS a problem. When you've done more than three.. check back with me.
| Nov 29, 2008 at 11:13 PM |
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Sarah Salyer Offline • • • Upload & Sell: Off
| p.1 #11 · p.1 #11 · GRAPHISTUDIO SOFTWARE |
OK, this thread is freakin me out! I thought I had found the great company that was worthy of my business. Now I am reading this and I'm getting scared. I haven't ordered anything yet but was going to very soon. Can you go into detail with the problems that are arising in your books?
| Nov 29, 2008 at 11:17 PM |
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unblinkable Offline • • • • • Upload & Sell: Off
| p.1 #12 · p.1 #12 · GRAPHISTUDIO SOFTWARE |
We've had poorly mounted covers, frayed edges, dust jackets with splotches on them, off-center cover images (where the name was cut off on the right side, but there was TONS of white space on the left), they even edited a date on the front cover jpg and made it the wrong one (using a misprint in the order form rather than contacting us and asking what the deal was).. it's just poor quality control. They've fixed everything that's been wrong, but it all has to ship back and forth from ITALY and it can take FOREVER! This, after waiting on it to get to you to BEGIN with. And God forbid I ever get in touch with BECKY! I do all of my own designing, too.
| Nov 29, 2008 at 11:23 PM |
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NMPhotography Offline • • • Upload & Sell: Off
| p.1 #13 · p.1 #13 · GRAPHISTUDIO SOFTWARE |
I'll add to the negatives for Graphi - very poor turnaround time, bad customer service, a lot of quality issues (sharp edges on metal cover which cut my hand, pages warping, a crease put into the middle of a page, print coming away from the page, leather covers not stretched properly so were gathering in corners, etc) and their quality control was beyond a joke. Cover images being printed too small on metal covers, dirty fingerprints all over metal covers and pages. I could go on and on. Am with another company now and have just ordered my first album - I'm really hoping they do a better job.
| Nov 29, 2008 at 11:42 PM |
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Julie Randolph Offline • • • Upload & Sell: Off
| p.1 #14 · p.1 #14 · GRAPHISTUDIO SOFTWARE |
Boy - we use nothing but Graphi and LOVE them..customers NEVER have any complaints and they are number one in our eyes - no complaints AT ALL.
| Nov 30, 2008 at 01:46 AM |
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paparazzinick Offline • • • • • Upload & Sell: Off
| p.1 #15 · p.1 #15 · GRAPHISTUDIO SOFTWARE |
our last graphi book is on order right now. we are switching to kiss, zook and renaissance all of which we used a bit this year. love them all. we also started couture for our high end brides. well worth it.
| Nov 30, 2008 at 05:07 AM |
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unblinkable Offline • • • • • Upload & Sell: Off
| p.1 #16 · p.1 #16 · GRAPHISTUDIO SOFTWARE |
paparazzinick wrote: our last graphi book is on order right now. we are switching to kiss, zook and renaissance all of which we used a bit this year. love them all. we also started couture for our high end brides. well worth it. We've got the Zook samples right now. I want to try some Finao stuff. It was just too difficult to make the switch mid-season. I'm SO ready to not have to deal with this crap anymore!!
| Nov 30, 2008 at 08:17 AM |
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tuannie Offline • • • • • Upload & Sell: On
| p.1 #17 · p.1 #17 · GRAPHISTUDIO SOFTWARE |
unblinkable wrote: We've got the Zook samples right now. I want to try some Finao stuff. It was just too difficult to make the switch mid-season. I'm SO ready to not have to deal with this crap anymore!! how do you like zook? I am ordering the sample prints but not the book or image box yet. Tuan
| Nov 30, 2008 at 10:25 AM |
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Beni Offline • • • • • Upload & Sell: Off
| p.1 #18 · p.1 #18 · GRAPHISTUDIO SOFTWARE |
OK, the reps in the UK are pretty good, once had a problem which I can't really blame them too much for (sent just text for cutout in cover but was in hebrew and they inserted upside down, very understandable). As for the software. HORRENDOUS. It's a very nice idea but horribly slow and takes up the entire screen including the taskbar (what were they thinking?). Inexcuseable is that you can't resize the picture to fit into a template once inserted. Makes it inuseable. It's a shame as there are some nice templates there. You can't mix and match templates, it's one template per two page thread which is rediculous. Another big problem is that you can't specify the size of the album at the beginning, who knows what horrible resizing is being done to fit into a standard template and then resized for the actual printing. I was really looking forward to the software when I downloaded it, it showed real promise. In reality, it's not even beta 1 yet.
| Nov 30, 2008 at 03:26 PM |
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Italo Campilii Offline • • • • Upload & Sell: Off
| p.1 #19 · p.1 #19 · GRAPHISTUDIO SOFTWARE |
I agree with the resizing feature Beni. I guess you're just supposed to put the pictures in 300dpi resolution at its highest and they take care of resizing? mmmm..this software looks like it is still in beta.
| Nov 30, 2008 at 03:30 PM |
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Beni Offline • • • • • Upload & Sell: Off
| p.1 #20 · p.1 #20 · GRAPHISTUDIO SOFTWARE |
They don't even do that, I assume that most people use hi res pics for making these albums, I certainly use max res for a 14X11', however if you insert any photo into the template which isn't already perfectly sized for the template (and they don't tell you what size to use) then it will show only a fraction of the image within the template and you can't then resize the image to fit! maddness.
| Nov 30, 2008 at 04:45 PM |
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